org.opennms.netmgt.ticketer.otrs
Class OtrsTicketerPlugin

java.lang.Object
  org.opennms.netmgt.ticketer.otrs.OtrsTicketerPlugin

All Implemented Interfaces:

Plugin

public class OtrsTicketerPlugin
extends Object
implements Plugin

OpenNMS Trouble Ticket Plugin API implementation for OTRS

Version:

$Id: $

Author:

Jonathan Sartin

Constructor Summary

OtrsTicketerPlugin()
Constructor for OtrsTicketerPlugin.

Method Summary

Ticket	get(String ticketId) DAO like get method to be implemented by HelpDesk specific plugin.
String	getEndpoint() getEndpoint
void	saveOrUpdate(Ticket newTicket) DAO like saveOrUpdate method to be implemented by HelpDesk specific plugin.
void	setEndpoint(String endpoint) setEndpoint

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

OtrsTicketerPlugin

public OtrsTicketerPlugin()

Constructor for OtrsTicketerPlugin.

Method Detail

get

public Ticket get(String ticketId)
           throws PluginException

DAO like get method to be implemented by HelpDesk specific plugin.

Specified by:

get in interface Plugin

Parameters:

ticketId - a String object.

Returns:

a Ticket object.

Throws:

PluginException - if any.

saveOrUpdate

public void saveOrUpdate(Ticket newTicket)
                  throws PluginException

DAO like saveOrUpdate method to be implemented by HelpDesk specific plugin.

Specified by:

saveOrUpdate in interface Plugin

Parameters:

newTicket - a Ticket object.

Throws:

PluginException - if any.

getEndpoint

public String getEndpoint()

getEndpoint

Returns:

a String object.

setEndpoint

public void setEndpoint(String endpoint)

setEndpoint

Parameters:

endpoint - a String object.